Store Rules & Service Standards

Customer Service

• Always have uplifting, tasteful music playing
• Greet every customer with a smile, even when helping others
• Make eye contact and acknowledge new customers
• Engage in friendly conversation with customers
• Send customers off with a personalized goodbye
• Document customer product requests
• Encourage Google Reviews
• Promote Five Stars Rewards Program signup

Inventory Management

• Update inventory quantities for new shipments
• Front-face products (older items in front)
• Share product information on WhatsApp
• Regularly verify product quantities

General Duties

• Check WhatsApp group messages during shift
• Clean display cases and windows
• Maintain store cleanliness
• Complete all items on Daily Duties List

Write-Up Policy

• 1st: Verbal Warning
• 2nd: Formal Write Up
• 3rd: Termination
• Report non-compliance to management